Digital Directors ANZ ("Digital Directors", "we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles ("APPs").

By using the Digital Directors website located at https://www.digitaldirectors.com.au (the "Website"), submitting a membership application, registering for events, or engaging with our services, you acknowledge that you have read and understood this Privacy Policy.

Last updated: May 2026

1. What Personal Information We Collect

The types of personal information we collect depend on how you interact with us. We may collect the following:

Information you provide directly

name, email address, phone number, and postal address;
organisation name, job title, and board roles held;
membership application details, including professional background;
payment and billing information (processed by our third-party payment provider - we do not store full credit card details);
event registration details and dietary or accessibility requirements;
content submissions, enquiries, and correspondence with us; and
survey responses and feedback.

Information collected automatically

When you visit our Website, we may automatically collect:

device information, including browser type, operating system, and screen resolution;
IP address and approximate geographic location;
pages viewed, links clicked, and time spent on the Website;
referring website or search terms that directed you to us; and
cookie and similar tracking data (see Section 7 below).

Information from third parties

We may receive personal information from third parties, including our authorised Service Partners (where you have engaged their services through Digital Directors), event co-hosts, and publicly available sources such as professional networking platforms.

2. Why We Collect Your Information

We collect and use personal information for the following purposes:

to process and manage your membership, including applications, renewals, and member communications;
to provide access to member resources, tools, and content;
to facilitate connections with our authorised Service Partners where you engage their services;
to register you for events, workshops, and briefings;
to send you newsletters, updates, and information about Digital Directors activities, services, and events;
to respond to your enquiries and provide support;
to process payments and maintain financial records;
to improve our Website, services, and member experience;
to analyse Website usage and compile aggregate statistical data;
to comply with our legal and regulatory obligations; and
to protect our legitimate interests, including the security of our Website and the prevention of fraud.

We will not use your personal information for purposes other than those outlined above without your consent, unless otherwise permitted or required by law.

3. How We Disclose Your Information

We may share your personal information with the following categories of recipients:

Authorised Service Partners: Where you choose to engage a service listed on our Website, we may share your name and contact details with the relevant Service Partner to facilitate that engagement. We will only share the minimum information necessary.
Technology and service providers: Third parties who assist us in operating the Website, processing payments, sending communications, and hosting data (for example, website hosting providers, email platforms, and payment processors).
Event co-hosts and sponsors: Where you register for an event co-hosted or sponsored by a third party, we may share your registration details with that party. We will inform you at the time of registration where this applies.
Professional advisers: Our accountants, lawyers, and auditors where necessary for the operation of our business.
Regulatory and law enforcement bodies: Where required or permitted by law, including to comply with a court order, subpoena, or similar legal process.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Overseas Disclosure

Some of our technology and service providers may be located outside Australia and New Zealand, including in the United States. Where we disclose personal information to an overseas recipient, we take reasonable steps to ensure the recipient handles your information in accordance with the APPs, or that you have consented to the disclosure, or that the disclosure is otherwise permitted under the Privacy Act.

5. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

Membership records: Retained for the duration of your membership and for a period of two years after your membership ceases, unless a longer retention period is required by law.
Financial records: Retained for a minimum of seven years in accordance with Australian taxation and corporate record-keeping requirements.
Event registration data: Retained for 12 months after the event, unless you are a member (in which case it forms part of your membership record).
Website analytics data: Retained in aggregate, de-identified form. Individual-level data is not retained beyond 26 months.
Enquiries and correspondence: Retained for 12 months after the matter is resolved, unless the correspondence relates to an ongoing membership or service engagement.

When personal information is no longer required, we will take reasonable steps to destroy or de-identify it.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorised access, use, modification, disclosure, or loss. These measures include:

encryption of data in transit using TLS/SSL;
access controls that restrict access to personal information to authorised personnel only;
secure hosting environments with appropriate security monitoring; and
regular review of our data handling practices and security measures.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

In the event of a data breach that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner ("OAIC") in accordance with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act.

7. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance your experience and collect analytical data. For full details on how we use cookies, please refer to Section 6 of our Website Terms and Conditions.

In summary:

Required cookies are necessary for the Website to function and cannot be switched off.
Optional cookies are used for analytics and marketing purposes. You may accept or decline these.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website.

8. Your Rights

Under the Privacy Act and the APPs, you have the following rights in relation to your personal information:

Access: You may request access to the personal information we hold about you.
Correction: You may request that we correct any personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading.
Erasure: Under the Privacy and Other Legislation Amendment Act 2024, you may request the deletion of your personal information where it is no longer necessary for the purpose for which it was collected, subject to any legal obligations we have to retain it.
Opt-out of marketing: You may opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or by contacting us directly. Please note that you may still receive essential membership-related communications.
Complaint: You have the right to make a complaint about how we handle your personal information (see Section 10 below).

To exercise any of these rights, please contact us using the details in Section 11 below. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

In some circumstances, we may refuse a request for access or correction in accordance with the Privacy Act (for example, where providing access would unreasonably impact the privacy of another individual). If we refuse a request, we will provide you with written reasons for the refusal.

9. Automated Decision-Making

Digital Directors does not currently use automated decision-making processes that significantly affect your rights or interests. If this changes in the future, we will update this Privacy Policy and provide you with information about how such processes work and how you can exercise your right to contest an automated decision, consistent with Australia's AI Ethics Principles and the Privacy Act.

10. Complaints

If you believe we have breached the APPs or handled your personal information inappropriately, you may lodge a complaint with us by contacting us using the details in Section 11 below.

We will acknowledge your complaint within 7 days and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001

If you are located in New Zealand, you may also contact the Office of the Privacy Commissioner of New Zealand:

Website: www.privacy.org.nz
Phone: 0800 803 909

11. Links to Other Websites

Our Website may contain links to websites operated by third parties. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policy of any website you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The current version will always be available on this page with the date of the most recent update.

Where we make material changes, we will take reasonable steps to notify you, including by email to your nominated address or by a prominent notice on our Website.

13. Contact

If you have any questions about this Privacy Policy, wish to exercise your rights, or would like to make a complaint, please contact us:

Email: enquiries@digitaldirectors.com.au
Contact form: digitaldirectors.com.au/enquiries